At Hommer – Foods & Groceries, we are committed to providing you with the best shopping experience. If you are not satisfied with a purchase, we are here to help. Please review our refund policy below.
1. Eligibility for Refunds
Damaged or Defective Items: If you receive an item that is damaged or defective, you may be eligible for a refund. Please contact our customer support team within 24 hours of delivery to report the issue. Be sure to provide a description of the problem and, if possible, include photos.
Incorrect Items: If you receive the wrong item, you may request a refund or exchange. Please notify us within 24 hours of delivery.
Perishable Goods: Due to the nature of perishable goods, refunds are generally not available unless the item arrives damaged or is of unsatisfactory quality. In such cases, please contact us immediately.
Non-Perishable Goods: For non-perishable items, you may request a refund if the item is returned unopened and in its original packaging within 7 days of delivery.
2. How to Request a Refund
To request a refund, please follow these steps:
Contact our customer support team at [Customer Support Email] or via the in-app support feature within 24 hours of receiving your order.
Provide your order number, a description of the issue, and any supporting documentation (e.g., photos of the damaged item).
Our team will review your request and, if approved, initiate the refund process.
3. Refund Process
Refund Approval: Once your refund request is approved, we will notify you via email or in-app notification.
Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
Partial Refunds: In some cases, we may offer a partial refund if only a portion of the order is eligible for a refund.
4. Non-Refundable Items
The following items are not eligible for refunds:
Items purchased during a sale or promotion.
Perishable goods that have been opened or consumed.
Gift cards or vouchers.
5. Exchanges
If you prefer an exchange instead of a refund, please indicate this when contacting our customer support team. Exchanges are subject to product availability.
6. Changes to the Refund Policy
Hommer reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on the app. Your continued use of the app after any such changes constitutes your acceptance of the new refund policy.
7. Contact Us
If you have any questions about our refund policy, please contact us at [email protected] or via the in-app support feature. We are here to assist you!